Terms of Service

• Brand: a business, organisation, or professional customer that commissions content through UGCollab.
• Creator: an independent business, sole trader, or professional contractor admitted to the network to supply content services.
• Member: a brand or creator whose membership of the network is active.
• Campaign: a commissioned project agreed through UGCollab.
• Brief: the campaign record setting out the work, deliverables, timing, usage rights, and revision rounds. A brand may publish a new version of a brief after a campaign is live, but the usage rights fixed at publication cannot be changed that way. Creators on the campaign are notified of each new version, and the current version applies to work not yet submitted. Earlier versions stay on record, and work already submitted is assessed against the version it was produced under.
• Offer: the agreed commercial terms for one creator on one campaign: rate per deliverable, number of deliverables, and any milestone bonuses.
• Content: video, images, audio, copy, and other deliverables produced for a campaign.
• Platform fee: what UGCollab charges a brand for its services, whether that is a fee on a campaign, a recurring plan fee, a one-off pass, or a fee for a managed engagement. Every one of them is disclosed before it is incurred.

UGCollab is invite-only. Access is granted either by admission through the application process or by redeeming an invitation from an existing member. Applying does not entitle anyone to membership: UGCollab reviews each application and may decline it without giving reasons.

Membership of the network is separate from applying to an individual campaign. An active member may apply to campaigns; a brand may accept or decline any application at its discretion.

UGCollab may suspend or revoke membership where a member breaches these terms, where identity or business verification is incomplete or inconsistent, where conduct creates legal, financial-crime, or safety risk, or where a member repeatedly fails to perform. Where it is appropriate and lawful to do so, UGCollab will explain the decision and allow a response.

Members must give accurate identity, business, tax, and contact information and keep it current. UGCollab may ask for evidence of who you are, of the business you represent and your authority to act for it, and of the source of funds for a campaign, and may run sanctions and financial-crime screening before or during membership. Access may be paused where that information is missing, inconsistent, or out of date.

Accounts are personal to the member. You must not share credentials, let another person use your account, or hold an account on behalf of an undisclosed party.

UGCollab is available only in the countries, and to the kinds of business, that it is able to serve at the time. Availability may change, and UGCollab may decline or end membership on that basis.

A brand commissions a campaign by publishing a brief. Creators apply to it, or are invited to it. Rates and quantities may be proposed and countered through the product, and the terms settled that way become the terms on which UGCollab engages that creator for that campaign, and the basis of what the brand is charged for it. Acceptance records the agreed rate and deliverable count.

Creators submit work through UGCollab. The brand reviews each submission and either approves it or requests a revision. The number of revision rounds available is set on the campaign and is shown before a creator applies. Submissions are kept as an immutable record: a revision is a new version, and earlier versions remain on file.

Rates for future work on a campaign may be revised. Revisions are never retroactive: work already approved keeps the rate it was approved at, and every revision is recorded against the campaign.

A campaign has no automatic acceptance. Where a review stalls, UGCollab flags it and either party may raise a dispute under section 6. UGCollab may also pause an approval where there is a genuine dispute, or a suspicion of fraud, illegality, or infringement.

UGCollab contracts as principal on both sides of a campaign. The brand buys campaign services from UGCollab. UGCollab separately engages the creator as an independent contractor to produce the content. The brand and the creator do not contract with each other through UGCollab, and UGCollab does not act as anyone’s agent, broker, or intermediary for payment.

UGCollab is not an employer of creators, a bank, a deposit taker, a stored-value issuer, or a money-transfer service. It does not hold funds on behalf of any member and does not operate member wallets. Figures shown in the product are records of what has been agreed, approved, and settled under these terms; they are not account balances and confer no claim against a fund.

Creators are independent contractors. Nothing here creates employment, partnership, joint venture, or agency between UGCollab and a creator, or between a brand and a creator. Each creator decides how to perform the work, subject to the brief.

A brand pays UGCollab the creator compensation for a campaign plus the platform fee applicable to its plan. Fees are brand-side: creators keep 100% of their agreed rate, and UGCollab does not deduct a commission from creator compensation.

A brand keeps a valid payment method on file before engaging creators and is billed for approved work at the billing cadence it selects: per approval, fortnightly, or monthly. UGCollab may require prepayment for a campaign, including a brand’s first campaign. Amounts billed are UGCollab’s revenue on receipt, subject to the refund terms below. Prices and fees are set in US dollars. Where a brand chooses to pay in another currency at checkout, the exchange rate shown at checkout applies and the US dollar amount remains the amount due.

Where UGCollab agrees to bill a brand by invoice instead of a card on file, each invoice is due 14 days after it is issued. While an amount is overdue UGCollab may decline new creator acceptances and approvals on that brand’s campaigns, may suspend access, and may recover the reasonable costs of collection.

Plan fees and Launch passes are billed in advance and are non-refundable. Plans renew automatically until cancelled; a brand may change or cancel its plan at any time in the billing portal, and a downgrade or cancellation takes effect at the end of the current billing period, with access continuing until then. UGCollab sends a reminder before an annual plan renews. Where UGCollab grants a brand a complimentary period on a plan, the plan converts to a paid subscription on the card the brand has saved when that period ends, unless the brand cancels before then; UGCollab sends a reminder before the first charge.

Creators are paid within seven days of approval, on UGCollab’s own account, against their invoices or self-billing records, whether or not the brand has yet paid. The brand’s debt to UGCollab and UGCollab’s debt to the creator are separate obligations; UGCollab does not hold funds on behalf of any member. Payment is collected through supported payment infrastructure or by bank transfer against a UGCollab invoice. A payment to a creator may be held where the creator’s business, tax, or payment details are incomplete or inconsistent, where the screening described in section 2 is pending, or where a dispute is open on that work; UGCollab will say so and release it once the point is resolved.

Each party is responsible for its own taxes. UGCollab may collect tax and business information, issue or require invoices, and withhold amounts where the law requires it. Creators must supply accurate business, tax, and payment details and keep them current.

A brand may cancel a campaign before any creator has been engaged on it. UGCollab will then refund what the brand has paid for that campaign, less any charge that was disclosed as non-refundable before payment and that the law permits UGCollab to retain.

Once creators have been engaged or work has begun, UGCollab remains liable to those creators for what it has committed to them. On cancellation after that point, UGCollab will charge for work completed, for expenses it committed at the brand’s request, and for any cancellation charge stated on the campaign, and will refund the balance of what the brand has paid.

Where content is not delivered, or is materially different from the brief and not corrected through the revision rounds available, a full or partial refund may be appropriate. A change of preference is not, by itself, non-conformity: the brand must identify the requirement in the brief that has not been met.

Either side may raise a dispute through the campaign record. UGCollab reviews the brief, the messages, the submissions, and the timestamps, and may direct a revision, approve the work, approve part of it, cancel the campaign, or refund. UGCollab administers disputes commercially; it is not a court or an arbitral tribunal, and nothing here removes a party’s right to go to one.

Refunds are made to the brand that paid, by the same method the payment was made, and to an account in that brand’s name. UGCollab does not refund to a different person, business, country, or method, and does not treat a refund as a way to move money anywhere other than back where it came from.

If a brand believes a charge is wrong, it should raise a dispute with UGCollab before asking its bank or card issuer to reverse the payment. UGCollab will provide the campaign record, the submissions, and the correspondence in response to any reversal claim. A reversal does not by itself end the brand’s obligations for work already performed, and a reversal raised without a genuine basis may lead to suspension and recovery of the amount owed.

Where a refund, reversal, or claim arises from a creator’s breach, UGCollab may withhold an unpaid amount, set it against future amounts due, or seek repayment, so far as the law allows.

Each party keeps the intellectual property it already owns. Creators own the content they produce until the rights stated on the campaign take effect.

On approval of the work, the brand receives the usage rights specified on that campaign and no others. That licence is conditional on payment of the amount due for the work: if the amount remains unpaid after its due date, UGCollab may suspend the licence until it is paid. For example organic social use only, or paid advertising permitted, and where stated a licence period in months. Creators retain every right not expressly licensed, including in territories, media, and periods the campaign does not cover.

A creator may allow a brand to reuse a published clip as a sample on future briefs. That permission is given by the creator, per clip, and the clip is credited to them wherever it appears. Nothing else a creator posts may be reused by the brand outside the licence above.

Creators warrant that their content is original, that they have the releases and permissions needed for people, places, music, and other material in it, and that it complies with advertising law, including disclosing paid partnerships. Brands warrant that the brief, product claims, and materials they supply are lawful and substantiated, and that they will not ask for concealed advertising, fabricated testimonials, or unsafe content.

Creators may connect social accounts (Instagram, YouTube, and TikTok) so that follower and performance figures on their profile update automatically. Connecting is optional and does not affect membership. By connecting, you confirm the account is yours to connect, and you authorise UGCollab to retrieve, store, and display the account statistics described in our Privacy Policy, through the platform’s official interfaces and within the permissions you approve on the platform’s own screen. We do not obtain the ability to publish, message, or act as you.

Platform-sourced figures are presented as reported by the platform, labelled with their source and recency. Platforms change, delay, and restrict their data: we do not warrant that figures are complete, current, or uninterrupted, and a platform withdrawing or limiting access is not a fault in the service. Where a campaign ties a bonus to performance thresholds, the parties’ agreed measurement terms govern; platform-sourced figures inform that check and a human decision settles it.

You may disconnect at any time from your profile or by revoking access on the platform, with the effects described in the Privacy Policy. Your use of a connected platform remains governed by that platform’s own terms, and connecting through UGCollab does not make us a party to your relationship with the platform. UGCollab uses YouTube API Services: by connecting a YouTube channel you agree to be bound by the YouTube Terms of Service, and by connecting a TikTok account you agree to TikTok’s Terms of Service. Audience statistics for TikTok are not available through its connection; any such figures shown are creator-supplied evidence reviewed by our team, labelled accordingly, and carry no warranty of platform verification.

You must not use UGCollab to:

• create fictitious, circular, or commercially implausible campaigns, or campaigns that exist to move money rather than to produce content;
• pay with, or receive payment through, an account or method belonging to an undisclosed third party;
• misrepresent identity, business status, audience data, or performance, or buy engagement;
• subcontract work without the disclosure the campaign requires;
• take conversation off the platform in order to avoid the brief, the fee, or the record;
• split a campaign into smaller pieces, or spread it across accounts, in order to stay under a limit or avoid review;
• use a false address, a nominee business, or another person’s account to get around a country or eligibility restriction;
• breach sanctions, launder money, evade tax, bribe, defraud, or otherwise break the law;
• attempt to access another member’s data, probe the service’s security, or interfere with its operation.

UGCollab screens members and campaigns for these risks and may suspend access, pause a campaign, or report to authorities where it is required or appropriate to do so.

Messages sent through the platform are checked automatically against a fixed list of indicators of the circumvention this section forbids. The check records an indicator category against the message, never a separate copy of its text; you may see a reminder when you send such a message. No penalty is applied automatically: repeated indicators may be reviewed by our team, and any decision that affects an account is made by a person. The Privacy Policy describes this screening in full.

Unpublished briefs, launch plans, pricing, credentials, and customer information are confidential. Use them only for the campaign, disclose them only to people who need them and are under equivalent obligations, and protect them as you would your own confidential information. The usual exceptions apply for information that is public, already known, independently developed, lawfully received, or legally compelled.

UGCollab is provided on an as-available basis. We do not guarantee uninterrupted access, the availability of any particular creator or campaign, or any commercial outcome such as reach, engagement, or sales.

Nothing in these terms excludes liability that cannot lawfully be excluded, including for fraud, death, or personal injury caused by negligence. Subject to that, UGCollab is not liable for indirect or consequential loss, loss of profit, revenue, or goodwill, and its total liability in connection with a campaign is limited to the total charges paid to UGCollab for that campaign.

You will indemnify UGCollab against third-party claims and reasonable costs arising from your breach of these terms, your content, your instructions, your advertising claims, or your tax position, so far as the law allows.

You may stop using UGCollab at any time; campaigns already under way must still be completed or resolved. UGCollab may suspend or end access for breach, verification failure, fraud or sanctions risk, unlawful content, security risk, or where the law requires it.

Obligations that by their nature should survive do so: amounts already due, repayment, confidentiality, the licences granted for approved content, and liability.

UGCollab may update these terms for legal, operational, or security reasons. Changes apply going forward, not to campaigns already agreed. Where a change is material, UGCollab will give reasonable notice through the product or by email. Continuing to use UGCollab after a change takes effect means you accept it.

These terms are governed by the laws of Hong Kong, and the courts of Hong Kong have jurisdiction, subject to any mandatory rights you have that cannot lawfully be excluded.

Notices to you may be sent through the product or to your account email. Legal notices to UGCollab should be sent to info@ugcollab.ai, or by post to UGCollab Limited, Flat B, 14/F, Gold Swan Commercial Building, 438-444 Hennessy Road, Causeway Bay, Hong Kong.